How did peeves become pets? Don’t know. Don’t really care. But all of
us have our pet peeves when it comes to surfing the net for information. Here are the top 10 according to many surveys:
1. Pop Ups
Pop ups come in many flavors: entry pop ups, exit pop ups, delayed, small,
large, multiple, Flyin, scrolling, always on top, browser stopping, surf
interrupting, must be cleared to move on, viagra, and the ever popular porn.
Except for an occasional squeeze page to get a free ebook or report, web
surfers HATE pop ups. So why do they continue to litter the Internet landscape? Simple. They work.
2. Extra Software Needed to View Site
Don’t blame Canada. Blame Adobe. Adobe made the Acrobat reader a must for viewing PDF files mainly because:
– It solved a need. Every page now printed out the same regardless of
which printer or operating system was being used. It could even be made
interactive for form completion.
– Adobe gave away millions of the free readers before publishers
adopted the new PDF format as a standard for ebooks.
Acrobat users now demand PDF files in most instances where ebooks used to
have various formats including "exe". Hackers have made downloading exe files
from unknown sources an unsafe activity.
As standard as Acrobat now is, the same is not true for Flash, Shockwave,
Deja Vu, and a host of other add-ons with various degrees of support.
I don’t need to sit through a 2 meg Flash intro when what I want is
information. Apparently, many others agree. You can add Flashblock to your
FireFox browser and decide for yourself when to allow the Flash to load.
3. Dead Dead Dead Links
Nothing hacks me off faster than finding a spot on anchor text link that goes
nowhere. It’s like having you mouth water over a menu special only to have the kitchen
say they have run out.
4. Registration Required to Visit Site
Some sites think their bytes don’t stink. They think you should register and
login to see anything beyond the home page. What they are doing is asking me to get married before the first date.
What’s in it for me?
In this Internet day and age, a company and site has to build trust before a
random visitor is going to cough up a name and email address. Show me a little leg first.
5. Slowwww Pages
If I have to wait more than 4 or 5 seconds to begin viewing your site, I am
gone – never to return.
If your servers are slow, find a new ISP.
If you loaded your pages with Flash, MIDI, audio, video, or other files that
load with the page, dump them. Put up links instead. Let the visitor choose if
they want to read or watch the video.
6. Outdated Content
One huge advantage of the web is the ability of bloggers and other Drudge
wannabes to bypass traditional media and post news online instantly.
If you have not updated your website in 14 months, what does that tell me
about your company. Certainly, you are less than a cutting edge solution for my
7. Bad Navigation
Web designers prefer dazzle over function. Function is boring. Who wants a
So do the search engines. Every web page needs recognizable, underlined text links on every
page, preferably top and bottom. Don’t make me waste time trying to find the internal page I am really looking
8. No Contact Information
Poor contact information is a binary pair of bad navigation. How many sites
have you been to where you cannot find a phone number, a street address, or even
an email address? Plenty.
I think it’s sweet that you put up an email contact form on your site, but I
prefer to use my default email compose screen. Every web-based email form is
different. I don’t want to waste time learning to use your form when my email
client works fine.
What are you hiding?
9. No Decent Site Search Tool
There is no excuse for this one. If you have a large website with dozens or
hundreds of pages, give me an internal search box to find what I need. Google and Yahoo! and many others will give you the tool – free – to put on
your site. Use it.
10. Disabled "Back" Button
I don’t want a website to dictate how I experience their site. I am a guest
on your site. I don’t need to come back to your page when I hit the back button.
That’s why I hit the back button in the first place. You don’t have the
information I am looking for.
In a similar vein, I don’t like to see other right click functions like "view
page source" disabled. I don’t need to steal your HTML code, but if I want to,
disabling right click will not stop me. I might want to see how you achieved a
certain formatting effect. If I am impressed, you can bet I’ll be back.
Pet peeves take many forms online. No list like this is complete, but any
webmaster that can avoid these 10 major annoyances is a hero in my book.
I look forward to visiting your site.
Charles Lamm is a retired attorney who can be reached via
email at firstname.lastname@example.org. His articles are posted on his blog at: